Q4 Shopping Intelligence Report
Q4 Shopping Intelligence Report
Late Fall vs. The Cyber Five
The period known as the Cyber 5, spanning from Thanksgiving through Cyber Monday, has become a pinnacle of heightened shopping activity, yielding remarkable sales, and a subsequent halo effect for the slurry of ecommerce traffic. Notably, consumers are displaying a sustained tendency to initiate holiday purchases ahead of time, manifesting in a burgeoning sales growth trajectory observed earlier in the season during October and early November. This pattern is anticipated to persist due to apprehensions related to shipping delays, coupled with the inclination to distribute holiday expenditures over an extended period.
In CJ's network, October's highest growth days were Sundays, followed by Mondays. Sales and revenue growth on Sundays may reflect enhanced presence and conversion on mobile devices. The middle of November was the peak week for growth with revenue during the week of November 13 increasing 4% YOY.
Shifting shopping timelines, in tandem with the ongoing spectre of inflation, appear to have exerted an influence on the outcomes of Black Friday and Cyber Monday. The prelude to these traditional shopping milestones, evident in the days leading up to Black Friday (11/25) and Cyber Monday (11/28), seems to have impacted their performance, evidenced by Black Friday's revenue receding by 3% YOY and Cyber Monday registering a 2% YOY increase. Notably, the Sunday nestled between Black Friday and Cyber Monday registered the most significant revenue upswing, exhibiting a 4% YOY rise. This phenomenon hints at the possibility that consumers are diversifying their holiday shopping activities across multiple days, or alternatively, are scouting for deals beyond the confines of the conventional shopping weekend.
Overall, the data gleaned from sales patterns suggests that the escalation in revenue growth figures can be attributed more to inflationary pressures than an outright surge in sales volume, a trend underscored by a downturn in network activities throughout Q4. The preceding October bore witness to an array of online shopping events, effectively initiating the unofficial onset of the holiday season. A parallel pattern is anticipated for the current year, prolonging the shopping season, and conceivably encroaching upon the Cyber Five's market share.
Performance by Day YOY
Key Retail Shopping Days Performance & Sector YOY By Week
Top Performing Categories
The growth in revenue for various categories —including accessories, air, banking, beauty, business, clothing/apparel, food & drinks, hotel, and sports & fitness, can be attributed to several factors, such as continued demand, gifting, and of course, the not-so-subtle nudge of inflation. On the other hand, the downturn in select categories might be attributed to a cocktail of inflation's influence, evolving consumer priorities, and a dash of market oversaturation.
If the recent Prime Day 2023 performance is any indication of this year’s trends, this year may see a shift in top categories. Categories that drove sales during Prime Day shifted from the previous year—home goods, household essentials, fashion, and consumer electronics were the most popular purchases during the event. Influencers also played a significant role in promoting these categories, demonstrating their increasing influence on consumer preferences.
During Q4 2022, despite a historical lull in booking volume, travel managed to stand tall, propped up by rising demand and accompanying price hikes. Meanwhile, the world of financial institutions saw its star ascend as inflation-fearing consumers sought sanctuary in their offerings, resulting in a notable uptick in their activity during those crucial months.
This year, we expect a combination of retail growth coming from two fronts: the emerging categories like clothing/apparel and beauty, and the categories that have recently faced declines, such as computer & electronics and home & garden. The potential renewal of significant purchases in these categories, which previously hindered their growth, could play a pivotal role in shaping the growth trajectory in the next quarter.
CJ Global Category Performance
Age of Mobile-First
The trend in shopping that just won’t quit is mobile. Consumers are continually shifting shopping conversions from desktop.
According to eMarketer, last year, mobile shopping drove over half (51%) of sales during the Cyber Five period, per Adobe Analytics data. They predict US retail mobile conversions during the holiday season sales will increase by double digits this year, reaching $129.24 billion. CJ Data confirmed that shoppers this year were as comfortable as ever with making their seasonal gifting purchases via smartphone, especially on Black Friday and the weekend days immediately after. On Black Friday, retail’s share of revenue from smartphones was 39% and then jumped to 42% on the Saturday and Sunday that preceded Cyber Monday.
As shopping experiences on mobile devices constantly improve, it becomes crucial to have the most comprehensive tracking of mobile web and in-app purchases to ensure the success of your programmes. This includes leveraging CJ's integration with Button's PostTap App™. In 2022, we observed a significant growth in mobile phone usage for peak season orders, with 40% of all network orders being completed on mobile devices between October and December. Additionally, revenue generated from mobile devices accounted for 36% of all network revenue during the same period, marking a notable 4% year over year increase.
Mobile & Desktop Performance
The Power of Publishers
As more brands are activating the influencer and creator community, last year content publishers and influencers revelled in a growth spurt, boasting a 32% YoY and 11% YoY surge.
Google’s “Messy Middle” analysis explored what happens inside that convoluted shopping funnel, where consumers sway and ponder, being "present" is the secret sauce. Cosy up to a delightful assortment of publisher models to win hearts and preferences. Affiliate publishers, particularly, make a huge contribution during the exploration and evaluation phase. They're your ticket to constantly staying present during this pivotal stage, earning brownie points with potential buyers.
A vibrant mix of publisher models thrive in the channel and cater to evolving consumer needs, spinning ecommerce innovations like basket abandonment and flexible payment technologies. And, despite the notion that most affiliate customer journeys involve multiple publishers, they usually don't compete for conversions. Instead, they work in harmony, adding layers of value to the customer journey. So, now’s the time to embrace ongoing recruitment and diversification, embracing publishers of all shapes and sizes. This approach empowers advertisers to connect with fresh, unique audiences through publishers who cater precisely to consumer desires, paving the path toward efficiency and sustainable growth.
Savvy Shoppers Seeking Value
In today's landscape, it's evident that consumers are on the hunt for value that stretches their hard-earned cash. By teaming up with Buy Now, Pay Later (BNPL) publishers and introducing flexible payment options for the holiday season, you can magnetise budget-conscious customers seeking affordability. Extending BNPL's allure to physical stores opens the door to additional purchases, especially for those aiming to make every dollar count during festive times.
For those seeking an early shopping spree, October and November promotions are your golden ticket to ushering in purchases ahead of the curve. While kickstarting anticipation with early promotional calendars, it's wise to preserve some aces up your sleeve for the busiest shopping days and eleventh-hour deal seekers. Elevating the shopping experience entails serving up more than just bargains – think free shipping and returns, enticing product bundles, and a checkout that's as smooth as a perfect melody, all contributing to elevated customer delight and unwavering loyalty.
Amid the backdrop of global inflation's sway over shopper sentiments, retailers must don a mantle of adaptability. Navigating this terrain smartly involves strategically leveraging the affiliate channel, unlocking key consumer segments and ushering them towards conversion, thereby amplifying your ROI. By extending the promotional frontier earlier in the season and tapping into CJ's network of deal & comparison publishers, you can spotlight the finest pricing and discount symphonies, resonating harmoniously with price-savvy consumers.
Shoppers Trust Authenticity
As the spotlight shifts onto the influencer and creator community, their role is paramount, as aptly demonstrated by this year's Prime Day performance. Influencers emerged as power players in the orchestration of top-category promotions, underlining their blossoming sway in moulding consumer preferences. For retailers, a strategic dance with influencers and a deliberate focus on popular categories can choreograph a sales symphony that resonates.
And here's where CJ Influence takes centre stage – a nexus of social finesse and performance prowess. Seamlessly partnering with the creator and content domain becomes a breeze, thanks to robust, pinpoint tracking across channels and every twist in the customer's journey. The seasoned CJ Influence team orchestrate a harmonious fusion of experience and strategy, ensuring the crescendo of results.
In the realm of personalisation, eMarketer suggests that for 2023 to leverage customer data for a tailored touch. By harnessing the potential of first-party or third-party data partnerships, brands can craft messaging that sings to individual preferences, elevating the shopping experience and stoking engagement. CJ Leads, CJ’s Pay-for-performance leads marketing managed service solution, can help build brands' CRM with first-party data that will allow them to more specifically personalised their messaging.
Meet the Mobile Market
There's a resounding trend among shoppers – an increasing comfort with mobile purchases, with phones becoming their favoured shopping hub. This significant shift in consumer behaviour has propelled mobile engagement in affiliate marketing to outpace desktop usage, underscoring the need for marketers to optimise the mobile shopping experience across all touchpoints. As the peak shopping season beckons, crafting tailor-made strategies to captivate and convert mobile shoppers becomes paramount, catering precisely to their preferred shopping platform – be it mobile web or in-app.
Branding campaigns that tout exclusive benefits act as catalysts, propelling mobile sales and driving app adoption. Apps seamlessly thread together cross-channel shopping journeys, weaving the fabric of loyalty. Instead of grappling with in-house development, tapping into CJ's strategic tech partnerships, including the likes of Button, elevates your mobile tracking prowess. This synergy allows for a seamless and top-tier mobile shopping expedition, further enriching the performance marketing realm. Button's PostTap App solution, equipped with landing page finesse and on-site enhancements, empowers advertisers to harness the full potential of the shopping season with precision, crafting an enhanced experience for loyal shoppers.
CJ's Affiliate Customer Journey insights dovetail elegantly with a robust mobile strategy. This data allows for optimisation with publishers who excel in driving shoppers during both the evaluation and decision phases of the shopping journey. Armed with an unprecedented wealth of insights, CJ's clients can not only uncover but also strategize with partners delivering exceptional outcomes in terms of mobile shoppers and sales. By harnessing these insights and embracing a mobile-first ethos, retailers unlock the gateway to heightened engagement and triumph in the ever-expanding realm of mobile shopping, meeting consumers precisely where they prefer to indulge in retail therapy.